Refund & Cancellation Policy

Free Browser Tools

• Public browser tools are free, so there are no subscription charges or refunds for using those tools.
• No account is required for the public tools unless a specific page says otherwise.
• If a tool fails, contact us with the tool URL, browser, device, and steps to reproduce the issue.

Paid Workflows

• Plans marked planned, preview, or coming soon are not charged until access, scope, and terms are confirmed.
• Account-based PDF extraction, AI translation, API, or dashboard workflows may have separate written terms before payment.
• Refund eligibility for enabled paid workflows depends on the confirmed plan, usage, and applicable law.

Custom Work

• Custom work, if used, is scoped and priced in writing before work begins.
• Change requests are quoted and approved in writing before they affect cost or delivery timing.
• If deliverables materially deviate from the approved written scope, we will review remediation or credit options.

Billing Disputes

• Report billing concerns as soon as possible after the invoice or payment event.
• Provide invoice numbers, usage details, and the impacted account email to speed up review.
• We will review the issue and either adjust the charge, explain the charge, or ask for more context.

How to Cancel or Ask for Review

For enabled paid access, use the cancellation path shown in your account or written order. You can also email support [at] ascend-lab.com with the account email and requested change.

Contact

Email: support [at] ascend-lab.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA