Refund & Cancellation Policy

Subscriptions & API Usage

• Subscription fees are billed at the start of each monthly cycle. Cancellations take effect at the next cycle.
• API usage beyond plan limits is calculated at the end of the cycle and invoiced with the next statement.
• We do not provide prorated refunds for mid-cycle cancellations unless required by applicable law.

Projects & Custom Work

• Custom projects require a 50% kickoff payment. The remaining 50% is due upon delivery and acceptance.
• Change requests are quoted and approved in writing before work proceeds.
• If deliverables materially deviate from the approved scope, we will remediate or issue a partial credit at our discretion.

Third-Party Platforms

Purchases made through partner marketplaces (e.g., app stores or billing platforms) follow that platform's refund and settlement rules. We will assist with documentation so you can submit requests within their timelines.

Billing Disputes

• Disputes must be reported within 15 days of the invoice date to qualify for review.
• Provide invoice numbers, usage details, and the impacted account email to speed up resolution.
• We respond within one business day and either adjust the invoice or explain the charges with supporting logs.

How to Cancel

You can cancel through your account dashboard or by emailing [email protected]. Cancellations are timestamped when received and will apply to the next billing cycle.

Contact

Email: [email protected]
Address: 30 N Gould St Ste R, Sheridan, WY 82801