Privacy Policy

Information We Collect

• Account details such as name, email, and billing contact.
• Public browser tool inputs, which are processed locally in your browser unless a specific tool page clearly states otherwise.
• Uploaded media (images, videos, and documents) submitted intentionally for account-based API or dashboard tasks. These workflows are separate from public no-upload browser tools.
• API usage metadata including endpoints called, timestamps, and volume for billing and support.
• Payment and invoicing identifiers processed through our payment partners (we do not store full card data).
• Device, analytics, and log data such as browser type, approximate location, IP, page visits, referrers, and error logs to maintain service reliability, security, and product quality.

How We Use Data

• To provide requested workflow results, API responses, and customer support.
• To generate invoices, track usage against plan limits, and enforce rate limits.
• To troubleshoot workflow quality and reliability when needed, with access restricted to authorized operational purposes.
• To detect abuse, maintain security, and comply with legal or regulatory obligations.
• To understand aggregate site usage through analytics tools such as Google Analytics and Ahrefs Analytics.

Sharing & Processors

We share data only with service providers needed to operate AscendLab, such as cloud hosting, analytics, email, payment processors, and security tooling. These providers are bound by confidentiality and data-protection terms. We do not sell personal data.

Retention & Security

• Inputs for public browser-side tools are not retained by AscendLab servers.
• Media uploads for account-based AI workflows are retained only as long as needed to provide the workflow result, support the account, or meet legal and accounting obligations.
• API logs and billing records are kept for audit and financial compliance purposes.
• Access to production systems is restricted and monitored; data is encrypted in transit and at rest.

AI Training

Uploaded customer content for account-based workflows is not used to train public AI models unless you explicitly agree in writing. Public browser tool inputs are not uploaded to AscendLab for model training.

Your Choices

• You may request access, correction, or deletion of your personal data, subject to legal limits.
• You can limit analytics through browser settings, consent tools when available, or by using browser privacy controls.
• For account or API data portability, contact us and we will prepare an export aligned with our security policies.

International Transfers

Data may be processed in the countries where we or our providers operate. We use contractual safeguards when data crosses borders.

Contact

Email: support [at] ascend-lab.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA